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Shipping & Returns
Returns:

Special orders cannot be returned. There is no return for any parts that have been used, modified, painted, or installed. Defective items may be exchanged for the same item only. All returns must be authorized and approved by Kplayground.ca and is subject to a 25% restocking fee, and shipping and handling fees are non refundable. All return requests must be made within 7 days after receiving order. All approved returns must be returned to Kplayground.ca in unused and unaltered condition with original packaging. Please insure that product is very well packaged. Buyer is advised to insure the returned goods for their full value for his or her own protection. Refunds will not be issued on returns that are damaged during shipping back to Kplayground.ca. In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense.

Shipping and Backorders

At Kplayground.ca, we try to maintain a good stocking level in order to prevent backorders. If product is in stock, it may be shipped within 48 hours; most aerodynamics orders take 2 to 4 weeks to arrive to its destination. In the case that there is a backorder, wait time may be up to 6 weeks. There is a 25% cancellation fee on orders that are cancelled within 30 days of purchase date. No Cancellation will be allowed if product is already shipped. For pre-orders, there is No Refunds/No Cancellation and wait time may range from 6-8 weeks.

Shipping Damages

Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product on the freight bill or receipt at the driver's presence. Have the driver sign it as verification of defective merchandise. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Email Kplayground.ca within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim. The damage claim needed to be filled directly with the transport company and not with Kplayground.ca.Refusing a non-damaged item will result in no credit being issued.Kplayground.ca is NOT responsible for damaged products.
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